24h AssistanceClient Area
Let's talk

Call us or write to us — the person who handles that risk replies

We are one hundred and nineteen people working for companies and for families. Call us if you would rather talk it through now, or write if you would rather put it down. Either way the team that handles that risk replies, not a general inbox. Whether you want to insure a company, review your home, ask about a policy you already hold or report a claim.

Someone taking a call with a laptop in front of them
Form

Tell us what you need

The first dropdown routes your message. From there we only ask for what we need in order to give you a useful answer.

A person from the team that handles that risk replies — not an automated acknowledgement.

I have a claim

If the loss has just happened, start with the assistance line

The assistance numbers of every insurer we work with are published, class by class, so the notification goes out as soon as possible. Then write to us and the claims department takes over the file; if it is already open and stalled, likewise.