Before filing a formal complaint
If you wish to send us a suggestion, request, or informal claim related to our service or attention, you can do so through the PQRS form (Petitions, Complaints, Claims, and Suggestions). This channel allows us to continuously improve based on your feedback.
Send the PQRS form to: servicioalcliente@joriarmengol.com
Formal submission of complaints or claims
We invite you to contact us, either through your usual office or through the person you already have a relationship with. Our goal is to resolve any issue quickly and closely.
If after this first contact you are not satisfied with the response, you can escalate your claim in writing through our Customer Service.
- Deadline if you are a client
- 1 month from the date of filing the complaint.
- Deadline in other cases
- 2 months from the date of filing the complaint.
Submit your complaint or claim
Fill in the form and your document will reach the Customer Service directly. It collects the data that the regulations require us to open the file, so we don't have to ask you for it again.
Customer Service
The Customer Service is outsourced to an independent and specialised entity:
- Entity
- INADE, Instituto Atlántico del Seguro
- Address
- Calle La Paz, 2, bajo – 36202 Vigo
- Phone Number
- 986 485 228
- atencioncliente@inade.org
- Direct attention from JORI
- 93 476 33 50 · servicioalcliente@joriarmengol.com
Subsequent resources
If you are not satisfied with the resolution of our Customer Service, or if the maximum period has passed without us responding, you can contact the Claims Service of the Directorate General of Insurance and Pension Funds.
- Organisation
- Directorate General of Insurance and Pension Funds — Claims Service
- Address
- Paseo de la Castellana, 44 – 28046 Madrid
- Phone Number
- 902 191 111
- Web
- www.dgsfp.mineco.es
Applicable regulations
This procedure is governed by the current regulations on transparency, customer protection, and financial services, as well as the laws regulating claims in the insurance sector:
- Law 44/2002, of 22 November, on measures to reform the financial system.
- Royal Decree-law 3/2020, of 4 February, on urgent measures for the transposition of Directive (EU) 2016/97 on the distribution of insurance.
- Order ECO/734/2004, of 11 March, on the customer service departments and the customer ombudsman of financial entities.
- Order ECC/2502/2012, of 16 November, regulating the procedure for submitting complaints to the complaints services of the Bank of Spain, the CNMV and the DGSFP.
