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Glossary
Market and regulation

Directorate General of Insurance and Pension Funds

Also: DGSFP

Body of the Ministry of Economy that supervises insurers and mediators, and resolves policyholders' claims.

In practice

Their claims service is the next instance after the entity's customer service, and requires having gone through it first. Their public register allows checking if a mediator is authorised.

Related terms

Customer serviceDepartment that every insurer and every broker must have to address complaints and claims from their clients.Insurance brokerIndependent mediator who advises the client, negotiates with the market on their behalf and assists them throughout the life of the contract, including the claim.Solvency IIEuropean supervisory framework that requires insurers to have capital in line with the risks they assume.ActuaryProfessional who applies statistical and financial methods to the calculation of premiums, provisions and solvency of an insurer.Insurance agentMediator who distributes insurance on behalf of one or several insurers, with whom they maintain an agency contract.Objective analysisObligation of the broker to advise based on a sufficient number of market contracts and with professional, not commercial, criteria.
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